Future Technology Services Ltd T/A FTS Merit & Our GDPR Privacy Notice


Future Technology Services Limited T/A FTS Merit (The “Company”) is committed to protecting the privacy and security of your personal information.

The purpose of this policy is to outline how we collect and use personal information about you during and after your working relationship with the Company in accordance with the General Data Protection Policy.

The Company is a “data controller”. This means that the Company is responsible for deciding how we hold and use personal information about you. The Company is required under the data protection legislation to notify you of the information contained within this privacy notice policy.

You should read this policy/notice, together with any other privacy notice which the Company may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why the Company are using such information.

What are the principles of Data Protection?

The Company will at all times comply with data protection law. The law states that any personal information that the Company holds about you must be:

1.     Used lawfully, fairly and in a transparent way;

2.   Collected only for valid purposes that the Company has clearly explained to you and not used in any way that is incompatible with those purposes;

3.   Relevant to the purposes that the Company has told you about and limited to those purposes only;

4.     Accurate and kept up to date

5.    Kept secure and only for as long as necessary for the purposes that the Company has told you about

What type of information does the Company hold about me?

The Company will hold personal data, or personal information about you, which means any information which could identify you. This does not include data where your identity has been removed (anonymous data).

The Company will collect, store, and use the following categories of personal data about you, including but not limited to:

1.    Personal details such as your name, title, addresses, telephone numbers and personal email addresses;

How will the Company use information about me?

The Company will only use your personal information when the law allows it to do so.

The Company will most commonly use your personal information in the following circumstances:

1. Where the Company needs to perform the contract which it has entered in to with you;

2. Where the Company needs to comply with a legal obligation and

3. Where it is necessary for the Company’s legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

The Company may also use your personal information in the following situations, which are likely to be rare:

1. Where the Company needs to protect your interests (or someone else’s interests); and/or

2. Where it is needed in the public interest or for official purposes.

In what situations will the company use my personal information?

The Company needs all of the categories of information listed above primarily to allow the Company to perform its contract with you and to enable the Company to comply with its legal obligations.

The Company may in some cases use your personal information to pursue legitimate interests of its own or those of third parties, provided that your interests and fundamental rights do not override those interests.

What happens if I fail to provide personal information?

If you fail to provide certain information when requested, the Company may not be able to perform the contract it entered in to with you or the Company may be prevented from complying with its legal obligations (such as ensuring the health and safety of workers).

Can the Company change the purpose for which it is using my personal data?

The Company will only use your personal information for the purposes for which it collected it, unless it reasonably considers it needs to use it for another reason, and that the reason is compatible with the original purpose.

If the Company needs to use your personal information for an unrelated purpose, the Company will notify you and explain the legal basis for this.

The Company may process your personal information with your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

How will the Company use particularly sensitive personal information?

‘Special categories” of particularly sensitive personal information require higher levels of protection and the Company needs to have further justification for collecting, storing and use this information.

The Company may process special categories of personal information in the following circumstances:

1.     In limited circumstances, with your explicit written consent;

  1. Where the Company needs to carry out legal obligations

Does the Company require your consent?

The Company does not need your consent if the Company uses special categories of your personal information in accordance with its written policy to carry out the Company’s legal obligations, or to exercise specific rights in the field of employment law. In limited circumstances, the Company may approach you for your written consent to allow us to process certain sensitive data. If it does so, the Company will provide you with full details of the information that it would like and the reason we need it, so that you can carefully consider whether you wish to give your consent. You should be aware that it is not a condition of your contract with the Company that you agree to any request for consent. onsent

  1. In certain circumstances we will collect and process your data with your consent – We will only request the data that is necessary for the particular service to which you consent.


What is data sharing and how will this affect me?

The Company may have to share your data with third parties, including third-party service providers and other entities in the Company’s group.

The Company may require third parties to respect the security of your data and to treat it in accordance with the law.

The Company may transfer your personal information outside the EU; if we do we would expect you to receive a similar degree of protection in respect of your personal information.

Why might you share my personal information with third parties?

The Company may share personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where it has another legitimate interest in doing so,

for example, transferring our business (or part of it) to another business.


Which third-party service providers process my personal information?

“Third parties” includes third-party service providers (including contractors and designated agents) and other entities within the Company’s group.

The following activities are carried out by third-party service providers: administration, IT services ORthe following third-party service providers process personal information about you for the following purposes: Contracts, Clients, Insurance, Solicitors and Government Agencies  

How secure is my information with third-party service providers and other entities in our group?

All of the Company’s third-party service providers and other entities in the Group are required to take appropriate security measures to protect your personal information in line with Company policies. The Company does not allow its third-party service providers to use your personal data for their own purposes.

The Company only permits them to process your personal data for specified purposes and in accordance with our instructions.

To ensure the Company’s third-party service providers are complying with their obligations under data protection regulations and safeguarding your personal data, the Company may conduct audits on third party service providers from time to time as well as seeking contractual commitment for compliance with data protection obligations.

When might you share my personal information with other entities in the Group?

The Company will share your personal information with other entities in our Group as part of its regular reporting activities on company performance, in the context of a business reorganisation or group restructuring exercise, for system maintenance support and hosting of data.

What about other third parties?

The Company may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal information with a regulator or to otherwise comply with the law.

Will my information be transferred outside of the EU?

We may transfer the personal information we collect about you should we ever work outside of the EU in order to perform our contract with you. There is an adequacy decision by the European Commission in respect of those countries. This means that the countries to which we transfer your data are deemed to provide an adequate level of protection for your personal information.

To ensure that your personal information does receive an adequate level of protection we have put in place the following appropriate measure[s] to ensure that your personal information is treated by those third parties in a way that is consistent with and which respects the EU and UK laws on data protection: [E.g. Binding Corporate Rules (Code of conduct, Multiple companies & countries outside of the EU) to comply with the EU Data Protection Law

What is data security and how does this affect me?

The Company has put in place measures to protect the security of your information. Details of these measures are available upon request.

Third parties will only be entitled to process your personal information on the Company’s instructions and where we have agreed to treat the information confidentially and to keep it secure.

  1. The Company has put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
  2. We will only process your personal information to our instructions and we are subject to a duty of confidentiality

3.    The Company has put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where it is legally required to do so.

How long will you use my information for?

The Company will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. [Details of retention periods for different aspects of your personal information are available

To determine the appropriate retention period for personal data, the Company considers the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Once you are no longer associated with the company we will retain and securely destroy your personal information in accordance with applicable laws and regulations.


Will the Company require anything from me?

The Company may need to request specific information from you to help it confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive.

Am I able to withdraw my consent?

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, we will ask you to put your request in writing. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Your rights concerning your personal data

The new GDPR regulations provide you with the right to request:

  • Access to the personal data we hold for you.  In most cases this will be provided free of charge.
  • That we amend your personal data if it is incorrect, out of date or incomplete.
  • That we stop any marketing activity such as email marketing after you withdraw your consent or unsubscribe.  We will always comply with your request.
  • That we stop using your personal data for direct marketing or other purposes where we are contacting you on the basis of our legitimate interests.  We will comply with your request unless we believe that we have a legitimate overriding reason to continue with that activity.  
  • That we erase all the data we hold about you.

You can find out more about your rights on the ICO website (www.ico.org.uk).

If you want to exercise these rights, you can contact us by telephone or by writing to us or via email

If you are not satisfied with the way that we are processing your personal data, you may lodge a complaint with the ICO.  Visit the ICO website to find out more https://ico.org.uk/concernsor call them on 0303 123 1113.

For individuals based outside the UK you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.


Can this policy be amended?

Yes,the Company reserves the right to update this privacy notice at any time, and it will provide you with a new privacy notice when it makes any substantial updates. The Company may also notify you in other ways from time to time about the processing of your personal information

If you have any questions about this privacy notice, please contact Human Resources available at FTS Merit office on 01253 298522 who will be more than happy to assist you.

The Company reserves the right to update this Privacy  Notice at any time





























Future Technology Services Ltd T/A FTS Merit is registered with the Information Commissioners office Registration Number: ZA245412


Privacy Policy

Our privacy policy. Most websites you visit will use cookies to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – such as, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.

Cookies can be set by the website you are visiting (‘first party cookies’) or they can be set by other websites who run content on the page you are viewing (‘third-party cookies’). Find out more.

What is in a cookie?

A cookie is a simple text file that are stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

How do we use cookies?

We use mainly third party cookies (‘Google Analytics’) and Social Media cookies to better enhance our site. Allowing you to share with your social media profiles e.g. Facebook and Twitter. We use Google Analytics cookie to track visits to our website. This allows us to watch how our website is used and what content is popular to our audience, so that we can give you a better experience when visiting our website.